FAQ

VinoLux Store is a premium purveyor of fine wines and spirits, with a particular focus on exceptional sparkling wines. Our curated collection includes Champagne (from Brut Non-Vintage to Prestige Cuvée), English and French Sparkling wines, Prosecco, Gin, Rum, Port, Sherry, and a selection of red and rosé wines. We pride ourselves on offering both everyday luxuries and rare finds for the discerning drinker.

We combine the expertise of a specialist merchant with global delivery capabilities. Based in Manchester but serving enthusiasts worldwide, we offer carefully curated collections, temperature-controlled packaging, and a commitment to quality that ensures every bottle reaches you in perfect condition, regardless of your location.

We treat every bottle with the reverence it deserves. Our temperature-controlled packaging is specifically designed to protect delicate Champagnes, nuanced Gins, and robust Red Wines throughout their journey from our Manchester headquarters to your home.

Yes, we regularly source exclusive access to rare finds and limited edition spirits, particularly in our Prestige Cuvée Champagne and specialised gin selections. These are popular among collectors and enthusiasts, so we recommend checking our collection regularly or contacting our customer service team for upcoming arrivals.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

While there’s no minimum order requirement, orders exceeding £50 qualify for our complimentary shipping service, making it an excellent value for those looking to stock their cellar or plan for special occasions.

All orders are processed within 1-2 business days from our Manchester facility before dispatch.

We offer two delivery options:
– Standard Shipping (£12.95): Using premium carriers DHL or FedEx, with delivery typically within 10-15 days after dispatch. Ideal for time-sensitive occasions with tracked shipping.
– Complimentary Shipping: For orders over £50, using EMS delivery services, arriving within 15-25 days after dispatch. Perfect for planning ahead and enjoying savings.

We proudly offer global delivery* to enthusiasts across the world, bringing international flavours directly to your door. *Delivery is available globally, excluding some Asian and remote regions. For specific country availability, please contact our customer service team.

Yes, our Standard Shipping option includes full tracking through DHL or FedEx. For EMS deliveries, tracking information may vary by destination and will be provided when available.

Your complete satisfaction is our priority. We offer a straightforward 15-day return policy from the date of delivery. If any item fails to meet your expectations, please contact our customer care team to initiate a return.

Please contact our customer care team at [email protected] within 15 days of delivery, and we will guide you through the simple return process.

In the unlikely event that your order arrives damaged, please contact us immediately at [email protected] with details and photographs. We will arrange a replacement or refund as appropriate.