Privacy Policy

At VinoLux Store, we approach your privacy with the same dedication and refinement that we apply to our curated selection of premium spirits and sparkling wines. This Privacy Policy outlines how we collect, use, protect, and respect your personal information, reflecting our commitment to excellence in every aspect of your shopping experience.

1. Information We Collect

To provide our discerning clientele with exceptional service, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and shipping address when you create an account or place an order
• Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information processed through secure payment gateways
• Transaction Data: Purchase history, including your selections of Champagne, Sparkling Wines, Spirits, and other premium offerings
• Technical Information: IP address, browser type, device information, and browsing behaviour on our website
• Communication Data: Correspondence when you contact our customer service team at [email protected]

2. How We Use Your Information

Your information enables us to provide the refined shopping experience expected by connoisseurs of fine wines and spirits:

• Process your purchases of our premium products, from Prestige Cuvée Champagne to English Sparkling wines
• Manage your account and provide customer support from our Manchester-based team
• Comply with legal age verification requirements for alcohol purchases
• Send order confirmations, shipping notifications, and delivery updates
• Personalise your shopping experience based on your preferences and purchase history
• Improve our website functionality and product offerings
• Process payments securely through our accepted methods (Visa, MasterCard, JCB, PayPal)

3. Data Sharing and Disclosure

We treat your personal information with the same discretion we afford our rare spirit collections:

• Service Providers: We share necessary information with trusted partners who assist with payment processing, shipping, and website operations, all bound by strict confidentiality agreements
• Legal Compliance: We may disclose information when required by law or to protect our rights, customers, or business operations
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity
• International Transfers: As we serve customers globally (excluding some Asian and remote regions), your data may be processed outside your country of residence, always with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We safeguard your information with the same meticulous care we apply to storing our finest Champagnes:

• All data is stored on secure servers with appropriate technical and organisational measures
• Payment information is encrypted and processed through PCI-DSS compliant payment gateways
• We implement robust security measures to prevent unauthorised access, disclosure, or destruction of your personal data
• Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations

5. Your Rights and Choices

As a valued VinoLux Store customer, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing activities, including direct marketing
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality, including shopping cart and checkout processes
• Analytical Cookies: Help us understand how visitors interact with our website to improve user experience
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to display relevant advertisements based on your interests

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

7. International Data Transfers

As a global retailer serving sparkling wine enthusiasts worldwide (excluding some Asian and remote regions), your personal data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.

9. Contact Information

Thank you for entrusting VinoLux Store with your personal information. We are committed to protecting your privacy while providing an exceptional shopping experience for fine wines and spirits.