Term and Conditions

Welcome to VinoLux Store. By accessing our website at newalcoholproduct.com and making a purchase, you agree to be bound by the following terms and conditions. Please read them carefully. These Terms govern your access to and use of our website, services, and products, reflecting our shared commitment to excellence and your satisfaction.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, you must not use our website or services.

2. User Obligations and Responsibilities

As a user of VinoLux Store, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process.
• Be of legal age to purchase alcohol in your delivery country and in the jurisdiction where you reside. It is your responsibility to know and comply with your local laws.
• Ensure that any person receiving the delivery at the shipping address is also of legal drinking age.
• Use the website and its content for lawful purposes only and not engage in any fraudulent or abusive activities.
• Safeguard your account credentials and be responsible for all activities under your account.

3. Products and Services Description

VinoLux Store specialises in curating a premium selection of fine wines and spirits, including but not limited to:

• Champagne (e.g., Brut Non-Vintage, Demi-Sec, Prestige Cuvée, Rosé-Pink)
• Sparkling Wines (e.g., English Sparkling, French Sparkling, Prosecco)
• Fortified Wines (e.g., Port, Sherry)
• Spirits (e.g., Gin, Rum)
• Red Wines and Rosé Wines

We strive to ensure that product descriptions, images, and prices are accurate. However, minor variations may occur. The nature of our products means that vintages and availability may change. We reserve the right to limit sales and correct errors.

4. Ordering and Payment Terms

Order Processing: Orders are processed within 1-2 business days (may extend to 3 days during peak periods).

Payment Methods: We accept payments via Visa, MasterCard, JCB, and PayPal. All payments are processed securely. By providing payment information, you represent that you are authorised to use the designated payment method.

Pricing: All prices are listed in British Pounds (£) and include applicable taxes where stated. Shipping costs (Standard: £12.95 via DHL/FedEx; Free for orders over £50 via EMS) are added at checkout.

Order Acceptance: Your order constitutes an offer to purchase. Acceptance of your order and formation of a contract occur when we dispatch the goods.

5. Shipping and Delivery

Please refer to our detailed Shipping & Returns Policy. Key points:

• Shipping Areas: We ship to most regions excluding certain Asian countries and remote areas due to legal and logistical constraints.
• Delivery Timeframes: Standard Shipping: 10-15 business days after dispatch. Free Shipping: 15-25 business days after dispatch. These are estimates and not guarantees.
• Risk of Loss: Title and risk of loss pass to you upon our delivery of the products to the carrier.

6. Returns, Refunds, and Exchanges

Our commitment to your satisfaction is balanced with the delicate nature of our products. Our full Returns & Exchanges Policy applies, summarised here:

• Eligibility: Returns must be initiated within 15 days of receipt. Items must be unopened, in original packaging.
• Non-Returnable Items: Due to legal restrictions, most alcoholic products (Champagne, Sparkling Wines, Fortified Wines, Spirits, Red & Rosé Wines) cannot be returned unless damaged or defective upon arrival.
• Process: Contact [email protected] for authorisation before returning any item.
• Refunds: Issued to the original payment method within 5-10 business days (cards) or 3-5 days (PayPal) after approval.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of VinoLux Store or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

VinoLux Store shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the products purchased, including but not limited to delays in delivery, product unavailability, or minor variations in product description.

Our total liability to you for any claim shall not exceed the purchase price of the product(s) in question. This limitation does not apply to liability for death or personal injury caused by our negligence or for fraud.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the site after any changes constitutes your acceptance of the new Terms.

11. Contact Information

Thank you for choosing VinoLux Store. We are dedicated to providing you with an exceptional experience from selection to savouring.